Google Chrome and Microsoft Edge are in the process of rolling out a version update which is impacting some nabtrade functionality, including buy/sell buttons and certain page loads. If you are a Chrome or Edge user and are experiencing these problems, please visit the following FAQ to review the steps that need to be taken to prevent this issue from occurring.

What is an outstanding action and what do I need to do?

Outstanding actions are tasks you need to action to finalise your nabtrade account. To check whether you have any outstanding actions on your account: Login > Admin > Personal Details. This may include finalising your verification, or completing any transfers of shares to your nabtrade account. 

If you have opened an account with more than one account holder, e.g. a joint account, there will likely be outstanding actions for the other account holder to login and action as well. Please get the other account holder to check their outstanding actions, as the processing of a particular form or instruction might be delayed by their failure to do so.

Further information on the different types of outstanding actions, what they mean and what you need to do are detailed below.

You have requested to transfer shares into your nabtrade account from another broker. To complete this transfer, you will need to sign and return a Broker to Broker Transfer Form

 

If you have selected this in error please click the ‘X”. 

 

NOTE: if you have opted to transfer your HIN and all holdings from another broker, your nabtrade account will not be active until that transfer has been completed and we have received your HIN.

You have requested to transfer shares to your nabtrade account from one or more share registries. This is for shares that are not held with another broker. To complete this transfer you will need to select ‘Complete’ and follow the prompts. 

 

Any joint account holders will also need to select Complete from the Outstanding actions page on their login. Alternatively, you may sign and return an Issuer to Broker Transfer Form.

If you have selected this in error please click the ‘X”. 

You have not provided us with your personal TFN. While not compulsory, if we do not have your TFN on file we will be required to deduct Withholding Tax on any interest we pay to you. Your TFN is also required before your International Trading Account is able to be activated.

By providing us your Tax File Number, this will also be passed on to the share registries for any of your personal share holdings.

If you have a company or trust account, please also check that the TFN for that entity is held. This can be seen at Admin > Personal Details > Account Tax Details on the right hand side of the page.

You have requested Dividend Crediting for your nabtrade account. To confirm this, please click Complete and follow the prompts. Any joint account holders will also need to select Complete from the Outstanding actions page on their login. If you no longer wish to proceed with Dividend Crediting, please click the ‘X’.

You have requested to open a High Interest Account. To confirm this, please click Complete and follow the prompts.

 

Any joint account holders will also need to select Complete from the Outstanding actions page on their login. Once both account holders have completed this outstanding action, the High Interest Account will be created.

You have requested an additional trading account in the same name as one you already hold. We will be in contact with you regarding any next steps. If you have created an extra account in error, please click the ‘X’.

You or a joint account holder have requested an Authorised Person be provided access to one of your trading accounts. This outstanding action indicates that one of you still needs to approve this request from the Outstanding Actions box by clicking on Complete.

You have requested a margin loan funded trading account. Now that the trading account has been created, it needs to be linked to a margin loan. Please visit www.nabmarginlending.com.au and click Apply Now to access the margin loan application.

After registering for permission to trade Exchange Traded Options, any account holders that will be placing Exchange Traded Option orders will need to first complete the ETO Questionnaire. This is to demonstrate comprehension of the ASX’s ‘Understanding Options Trading’ booklet due to the additional risks associated risks with derivatives such as ETOs. You can find the Questionnaire under Admin > Permissions.

You have requested permission to trade Exchange Traded Options on your nabtrade account. To confirm this, please click Complete and follow the prompts. Any joint account holders will also need to select Complete from the Outstanding actions page on their login. 

 

Once you have completed the steps, you will need to download and complete a Collateral Cover Authorisation Form and have this signed by all account holders. 

 

If you no longer wish to proceed with setting up Options permissions, please click the ‘X’

You have requested permission to trade Partly Paid Securities on your nabtrade account. To confirm this, please click Complete and follow the prompts. Any joint account holders will also need to select Complete from the Outstanding actions page on their login.

 

If you no longer wish to proceed with setting up Partly Paid Security permissions, please click the ‘X’.

You have requested permission to trade Warrants on your nabtrade account. To confirm this, please click Complete and follow the prompts. Any joint account holders will also need to select Complete from the Outstanding actions page on their login.
 

If you no longer wish to proceed with setting up Warrant permissions, please click the ‘X’.

All applicant(s) must complete the activation process before your account is enabled for international trading. You will need to provide us with your TFN along with your 100 points of ID (Australian state or territory drivers licence or Australian Passport). 
 

To activate your account, log into your nabtrade account and go to Admin> Permissions >Trading Account-International> Activate and follow the prompts.
 

For security and privacy purposes, please do not email us your TFN.