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security

Keeping you safe

Keeping your nabtrade account safe is important to us. Find out what to do if you've been the victim of fraud or scams and the ways that you can protect yourself. 

What to do in the event of fraud

If you think you've been the victim of fraud or a scam and are worried about your account security, we can help.

Report a suspicious message


Never respond to or open a suspicious text message or email. Forward suspicious emails to phish@nab.com.au and then delete.


Please forward suspicious text messages to 0476 220 003 (047 NAB 0003) and then delete.


Please note, you won't receive a reply back.

Report suspicious account activity


Get in touch with us as soon as you notice suspicious activity on your nabtrade account. We will then place a temporary restriction on your account while we investigate the activity.


You can call us on 13 13 80 8am - 6pm Monday to Friday. If calling from overseas please call +61 3 8903 9991.

Get immediate assistance


If your online security has been compromised, let us know immediately.

Call the NAB Fraud team 24 hours, 7 days a week - toll free

  • Within Australia: 13 22 65
  • Overseas: +61 3 8641 9083

To get you to the right team faster, please follow these steps:

  1. Press '2' on the main menu
  2. When prompted, say 'Fraud'

Cyber safety - stay safe online

nabtrade is committed to helping you transact online confidently and securely. Here are some simple things you can do to protect your personal information and investments online.

Protect your passwords

  • Don’t share your passwords with anyone, including nabtrade employees, and don’t write them down.
  • Use a unique password for each of your online accounts. This means that your other accounts are protected if one password becomes compromised.
  • Make passwords strong and hard to guess. Your nabtrade password must: 
    • Contain at least one character from three of the following: upper case letters, lower case letters, numbers and special characters (e.g. !@#$)
    • Be at least 8 characters long
    • Not be one of your last 13 passwords used, and
    • Not be the same as your username or other personal details e.g. email address

Keep your software up to date 

  • Ensure the software on your devices is kept up to date, including the operating system and anti-virus software. 

Take care when using nabtrade

  • Always type nabtrade.com.au into your browser. By typing the website address straight into your browser, you minimise the risk of going to a fraudulent website that looks just like the legitimate one.
  • Avoid using computers in public places such as Internet cafes, hotels and airport lounges to conduct online trading.
  • Remember to log off when you’ve finished using the nabtrade platform.

Be on the lookout for suspicious messages

  • Fraudulent emails, text messages and phone calls that appear to be from nabtrade or NAB may attempt to trick you into providing personal information such as your online banking password, email address, or credit card details.
  • If you have received a suspicious message that appears to come from nabtrade or NAB, do not click on any links or attachments. Please forward it to phish@nab.com.au and then delete it.

Helpful resources

The Australian Cyber Security Centre (ACSC), opens in new window brings cyber security capabilities from across the Australian Government together in a single location. It’s the hub for private and public sector collaboration and information sharing to combat cyber security threats. ACSC provides topical, relevant and timely information on how home internet users and small businesses can protect themselves from, and reduce the risk of, cyber security threats such as software vulnerabilities, online scams, malicious activities and risky online behaviours.

ReportCyber, opens in new window is a secure reporting and referral service for cybercrime and online incidents which may be in breach of Australian law. The ReportCyber website provides a cybercrime reporting mechanism as well as helpful information about cybercrime.

Run by the Australian Competition and Consumer Commission (ACCC), opens in new window. It provides information to consumers and small businesses about how to recognise, avoid and report scams.

If you’ve been a victim of identity theft, IDCARE, opens in new window can help. This dedicated, not-for-profit organisation provides specialised support and guidance for protecting your identity from further theft or misuse. The service is free of charge, and tailored to your individual situation.


Phone: 1800 595 160