Google Chrome and Microsoft Edge are in the process of rolling out a version update which is impacting some nabtrade functionality, including buy/sell buttons and certain page loads. If you are a Chrome or Edge user and are experiencing these problems, please visit the following FAQ to review the steps that need to be taken to prevent this issue from occurring.
Your password is a minimum of 8 alpha-numeric characters and is used to login to the nabtrade site.
To reset your password, select Forgotten Password on the login box. You will then be prompted to enter your nabtrade Customer ID and click ‘Next’. Once complete, a unique temporary password will be sent to you via your preferred delivery method of SMS or email.
You will need to enter your temporary password and set a new password.
You will then be directed to the standard nabtrade login page to log in.
Important: Your temporary password is only valid for 15 minutes.
Helpful hint: If you are a NAB Internet Banking customer you can log into nabtrade via Internet Banking. Simply log into internet banking and select nabtrade under the Investments and superannuation heading.
Important: Passwords must not be the same as any of the last 13 previous passwords.
International mobile numbers cannot be used for password resets, the preferred delivery method must be updated to email in order to receive a temporary password.