Google Chrome and Microsoft Edge are in the process of rolling out a version update which is impacting some nabtrade functionality, including buy/sell buttons and certain page loads. If you are a Chrome or Edge user and are experiencing these problems, please visit the following FAQ to review the steps that need to be taken to prevent this issue from occurring.
To close your nabtrade trading account, please follow the steps below for each account or sub account you are wanting to close.
To ensure we can process your request as quickly as possible, please complete steps 1 – 4 prior to sending us your written request.
Review and cancel all open orders.
Transfer all remaining funds in the nabtrade Cash Account/High Interest Accounts.
It is recommended that you download a copy of your statements for tax and account keeping purposes, eg: Cash Statements, Confirmations and Total Wealth Reports.
If shares are still held on the account, we will need your instructions signed by all account holders before we can close the account:
Please email your signed written request and any accompanying forms to firstname.lastname@example.org ensuring all account holders have expressed their consent by signing the request. This is particularly important for Joint, Company and/or Trust Accounts.
IMPORTANT: This request must be sent from the email address registered to the relevant account.