Important Information:

Non-individual onboarding will be unavailable between Saturday 18:00 until Sunday 20:30.
Some functionality will be unavailable due to site maintenance from Sunday 01:00 until 09:00. We apologise for any inconvenience caused.

What do I do if I am a new to bank customer and have dropped off during the application process?

If you’re a new to NAB customer and have dopped off when applying for an individual nabtrade account application process, and either:

  • Got a message advising ‘Unfortunately we can’t open your account online” message; or
  • You attempted to re-apply again with a message advising you’re an existing customer, it means we’ve created your profile.

To re-apply you will need to:

  • Register for Internet Banking at: Registration (
  • If you haven’t confirmed your identity, please visit a NAB branch and bring along the required identification documents (not photocopies).

Once completed, you can re-apply as an existing customer using your NAB ID and Internet Banking password.