Google Chrome and Microsoft Edge are in the process of rolling out a version update which is impacting some nabtrade functionality, including buy/sell buttons and certain page loads. If you are a Chrome or Edge user and are experiencing these problems, please visit the following FAQ to review the steps that need to be taken to prevent this issue from occurring.

What do I do if I am a new to bank customer and have dropped off during the application process?

If you’re a new to NAB customer and have dopped off when applying for an individual nabtrade account application process, and either:

  • Got a message advising ‘Unfortunately we can’t open your account online” message; or
  • You attempted to re-apply again with a message advising you’re an existing customer, it means we’ve created your profile.

To re-apply you will need to:

  • Register for Internet Banking at: Registration (nab.com.au)
  • If you haven’t confirmed your identity, please visit a NAB branch and bring along the required identification documents (not photocopies).

Once completed, you can re-apply as an existing customer using your NAB ID and Internet Banking password.