Some functionality will be unavailable due to scheduled maintenance from 06:00 until 12:00 Sunday 25 February 2024. We apologise for any inconvenience caused.

Google Chrome and Microsoft Edge are in the process of rolling out a version update which is impacting some nabtrade functionality, including buy/sell buttons and certain page loads. If you are a Chrome or Edge user and are experiencing these problems, please visit the following FAQ to review the steps that need to be taken to prevent this issue from occurring.

As an existing NAB customer, why am I being asked to complete KYC again when joining as a beneficial owner?

We’re legally required under the Anti-Money Laundering and Counter Terrorist Financing Act (AML/CTF) to collect and retain updated customer Know Your Customer (KYC) identification documentation in order to meet our obligations under the act.

As part of the KYC requirements of the AML/CTF Act, when opening a new non-individual account we are required to update the KYC of any beneficial owners who are existing NAB customers and who established their relationship with NAB prior to 12 December 2007.

What do I need to do?

We may ask you to re-identify yourself by providing updated KYC identification.  We will contact you if that is required.