Contacting us
Emailing forms
To ensure that forms get to us in a timely manner please email them through to forms@nabtrade.com.au
Please ensure signatures are clear/legible and all pages are included.
Our phone service
The hours of operation for the nabtrade contact centre continue to be 9am - 5pm AEDT. This is to help us get through the large spike in call and email volumes we have been receiving. We apologise for any inconvenience caused.
If your call is not urgent we would ask that you call back at a later date, and if you’ve sent us an email we do have a backlog that we're working through.
Please be assured we will respond to you as soon as we can. We thank you for your understanding and patience.
Account assistance
Where to find your nabtrade ID:
- This was provided to you when you setup your account and would have been delivered to your registered email address.
- For most NAB customers this is the same number you use to log into NAB Internet Banking and can often be found on the back of your personal bank cards.
- Most NAB customers can access nabtrade via NAB Internet Banking.
Resetting your forgotton password:
- If you’ve forgotten your nabtrade password you can easily reset it by clicking on the ‘Forgot your password?’ link on the login box. Find out more about Resetting a forgotten password.
Resetting your trading PIN:
- A four digit trading pin is used when placing orders and when performing certain functions such as changing your personal details or updating your settings.
- Find out How to change your Trading PIN
Confirming order status:
- To check the status of your order, simply log into the platform and go to Trading> Order Status.
Activating International trading accounts:
- International trading accounts can now be activated via email. Please email international@nabtrade.com.au a copy of your Australian Driver's Licence or Passport - from the email linked to your account. We will let you know once the account is active.
- Please ensure your Tax File Number is held by nabtrade for you and any other account holders, as this is also a requirement for international trading. You can check this by logging on to nabtrade and going to Admin > Personal Details. If your TFN is not held, please enter it online by clicking Edit within the Personal Details section - please do not send it to us via email.
Need help using the platform?
Visit our Demo Library for help using the platform such as transferring cash or placing an order.
Opening new accounts
To ensure your application gets processed, we’ve put together a list of some of the issues that result in a rejected application.
- Applications cannot be completed from a mobile or tablet device. Please use a desktop computer.
- If you are a NAB customer, please ensure that you have your NAB ID with you and select “Yes I’m an existing NAB Internet Banking Customer”.
- If you have more than one director/trustee on the account then both signatories should apply as applicant one and two respectively before submitting.
- Ensure that the structure is entered correctly within the application, i.e. don’t set the legal entity up as a company if it isn’t, as this will require you to start the application process again.
- Check that the ABN number is compliant.
- The application cannot accept international mobile numbers – please enter them into the business phone section and ensure they start with 0011.
- Ensure that all questions related to the Common Reporting Standard (CRS) are answered.
NB: Due to international economic sanctions, overseas residents may not be able to apply online. These countries include Iran, Syria, North Korea, Cuba, or the Crimea and Sevastopol regions.
