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How to avoid interruptions to your nabtrade service

Important message

As you are aware there is significant trading activity on the Australian stock market and across the globe. We anticipate this increase in volume to continue this week. 

To ensure your nabtrade experience is a good one, we advise the following preparations: 

  • Log in to nabtrade well in advance of market open at 10:00am – we suggest throughout the morning before 9:30am 
  • Stay connected – avoid the need to log back in particularly around market open

For optimal performance the nabtrade platform works best in the Chrome browser. And you might like to consider using  m.nabtrade - our mobile optimised website, for placing trades and/or reviewing holdings – you can access this version of the site by entering m.nabtrade.com.au into your browser.

 

Our phone service

Please be advised that from Tuesday the 24th of March, the hours of operation for the nabtrade contact centre will change to 9am - 5pm AEDT. This is to help us get through the large spike in call and email volumes we have been receiving. We apologise for any inconvenience caused.

If your call is not urgent we would ask that you call back at a later date and if you’ve sent us an email we do have a backlog that we are working through, but please be assured we will respond to is as soon as we can.

We thank you for your understanding and patience. 

 

Account assistance

If it has been a while since you used your nabtrade accounts, and you’ve forgotten your password, you can reset your password by going here.

If you need to retrieve your nabtrade ID, this was provided to you at the time that you setup your account and would have been delivered to your registered email address. For most NAB customers this is the same number you use to log into NAB Internet Banking and can often be found on the back of your personal bank cards. Most NAB customers can access nabtrade via NAB Internet Banking.

If you’ve forgotten your nabtrade password you can easily reset it by clicking on the ‘Forgot your password?’ link on the login box. For more information, click here

four digit trading pin is used when placing orders and when performing certain functions such as changing your personal details or updating your settings. For information on how to change your PIN, click here

If you need help using the platform such as transferring cash or placing an order, please visit our demo library. And frequently asked questions can be found within the support section.

To check if your order has been filled we advise that you do so within the platform under your Order History Trading> Order Status > Order History.

 

New account openings

To ensure your application gets processed we’ve put together information addressing many of the issues that result in a rejected application.

  • Applications cannot be completed from a mobile or tablet device. Please use a desktop computer.
  • If you are a NAB customer please use your NAB personal ID
  • if you have more than one director/trustee on the account then both signatories should apply as applicant one and two respectively before submitting.
  • Ensure that the structure is entered correctly within the application, i.e. don’t set the legal entity up as a company if it isn’t, as this will require you to start the application process again
  • Check that the ABN number is compliant
  • The application cannot accept international mobile numbers – please enter them into the business phone section and ensure they start with 0011
  • Ensure that all questions related to the Common Standard Reporting (CRS) are answered.
  • Due to international economic sanctions, overseas residents may not be able to apply online. These countries include Iran, Syria, North Korea, Cuba, or the Crimea and Sevastopol regions.