Google Chrome and Microsoft Edge are in the process of rolling out a version update which is impacting some nabtrade functionality, including buy/sell buttons and certain page loads. If you are a Chrome or Edge user and are experiencing these problems, please visit the following FAQ to review the steps that need to be taken to prevent this issue from occurring.

How to reset your trading PIN

Step One: Start by logging in to nabtrade using your User ID and Password.

Step Two: Hover over Admin in the main navigation and click on Personal Details.

Step Three: Click on Forgotten PIN in the Personal Details section.

Step four: In the Forgotten PIN pop up window, enter the answer to your security question.

It’s important to note, that the answer to your security question is case sensitive. 

Step Five: After answering the security question, click Reset PIN, then click Close.

You will then be sent a new PIN via your chosen security delivery method.

This could be either via SMS or email.

If you prefer, you can also change your PIN to any four characters of your choice.

To do this, click on Change PIN.

You can update your preferred delivery information, such as mobile number or email address by clicking on  Edit in the Delivery methods section under Settings.

For more help with managing your account, visit Support.


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