Important information
Anti-money laundering regulations have strengthened protections against financial crime. Every bank is legally required to routinely review and verify that the customer information held is up to date.
You may have recently been contacted advising that your accounts(s) are due for identity verification with the NAB Identity Protect team.
Identity verification is managed by National Australia Bank (NAB) on behalf of nabtrade (being a subsidiary of NAB).
How we will contact you
We will contact you via email, letter and SMS. You can validate the legitimacy of our formal communications by:
- Checking the contact details on this page against what is listed in your email or letter
- Contacting your relationship manager
- Calling nabtrade’s general line
To keep you safe, SMS messages from NAB won’t contain any phone numbers or hyperlinks.
How to provide identity details
You can email your identity details, including your certified documents, to customer.identityprotect@nab.com.au
If you have any questions, please call the NAB Identity Protect team on 1300 445 902 (+613 9322 6493 from overseas) and provide the reference number on your letter. Opening hours: Monday to Friday 9am to 5pm AEST/AEDT.
You can also speak to your Relationship Manager or visit your nearest branch with the reference number on your letter and advise you are a nabtrade customer.
What happens if you don’t verify your details
To comply with our regulatory obligations, if we can’t verify all your details, we may be required to suspend access to your nabtrade account(s).
If you think you’ll be unable to provide your identity details in time, if you haven’t received our letter(s), or if your account has already been suspended, please contact us on the number above.
Where to find more information about what to provide for identity verification
- Information about providing company, partnership, trust or sole trader information
- Further details on providing certified documents including who can certify them
- View a list of accepted forms of identification
- View NAB branch locations and opening hours
- Information about personal identity verification