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Protecting your identity

Important information

Anti-money laundering regulations have strengthened protections against financial crime. Every bank is legally required to routinely review and verify that the customer information held is up to date.

You may have recently been contacted advising that your accounts(s) are due for identity verification with the NAB Identity Protect team. 

Identity verification is managed by National Australia Bank (NAB) on behalf of nabtrade (being a subsidiary of NAB). 

How we will contact you 

We will contact you via email, letter and SMS. You can validate the legitimacy of our formal communications by:

  • Checking the contact details on this page against what is listed in your email or letter
  • Contacting your relationship manager
  • Calling nabtrade’s general line  

To keep you safe, SMS messages from NAB won’t contain any phone numbers or hyperlinks.

How to provide identity details

You can email your identity details, including your certified documents, to customer.identityprotect@nab.com.au

If you have any questions, please call the NAB Identity Protect team on 1300 445 902 (+613 9322 6493 from overseas) and provide the reference number on your letter. Opening hours: Monday to Friday 9am to 5pm AEST/AEDT.

You can also speak to your Relationship Manager or visit your nearest branch with the reference number on your letter and advise you are a nabtrade customer. 

What happens if you don’t verify your details

To comply with our regulatory obligations, if we can’t verify all your details, we may be required to suspend access to your nabtrade account(s).  

If you think you’ll be unable to provide your identity details in time, if you haven’t received our letter(s), or if your account has already been suspended, please contact us on the number above.

Where to find more information about what to provide for identity verification

 

Disclaimer
nabtrade is the information, trading and settlement service provided by WealthHub Securities Limited ABN 83 089 718 249 AFSL No. 230704. WealthHub Securities is a Market Participant of under the ASIC Market Integrity Rules and a wholly owned subsidiary of National Australia Bank Limited ABN 12 004 044 937 AFSL No. 230686 (NAB). NAB doesn’t guarantee its subsidiaries’ obligations or performance, or the products or services its subsidiaries offer. This website contains general advice only and has been prepared without considering your objectives, financial circumstances or needs. Before acting on any general advice or information on this page, you should consider the appropriateness of the general advice or information with regard to your objectives, financial circumstances or needs.