No. Your username, password and existing log in process will remain unchanged.
Aligning your profile
We’re aligning your profile across NAB. The profile we have for services like Internet Banking will now be used across nabtrade and other banking services.
Why is this change happening?
We’re doing this to align your information across channels so that we can better service you as a customer and ensure we have consistent information about you throughout NAB. This will improve data consistency, reduce duplication and simplify your relationship with us.
When will the migration occur?
The migration is scheduled to occur from October 2026 onwards.
Will I notice any changes?
Some personal details displayed in your profile may appear differently following the migration because they will now be sourced from your NAB customer profile.
Access, accounts and trading
No. Two-factor authentication settings will remain unchanged.
No. The change only relates to customer profile information about you. Information such as 2FA information (mobile), account numbers and CHESS details will not change.
No. Your holdings, transaction history and portfolio information will not be impacted by this change.
No. This change relates only to customer profile information and will not affect your direct debits or scheduled payments.
Yes. We do not expect the migration to affect normal trading activity.
We aim to minimise disruption. If any planned outages are required, we'll notify customers in advance.
Privacy and security
Yes. We will transfer your current preferences into the new system so your settings remain unchanged.
Yes. Your information remains protected under our existing security and privacy controls throughout the migration process.
Your information will continue to be protected in accordance with NAB's privacy and security obligations and will only be accessible by authorised personnel.
After the migration, please review your information via your nabtrade profile settings and update any information that is incorrect or out of date.
Changes made before migration may not be reflected after migration where your customer details are subsequently sourced from your NAB customer profile. We recommend reviewing your details after migration and updating any information that is incorrect or out of date.
Migration support
You can simply edit and update your details in the profile section of the nabtrade platform. You only need to update once, as any changes you make will be applied to any products/accounts you have across NAB. If the change relates to information that cannot be updated through self-service, such as a legal name change or mobile number update, please contact us so we can assist.
Because of the one-time security passcode which is required for two-factor authentication, this is unable to be changed via the self-service process. Please contact us if you need it changed.
We have dedicated support teams monitoring the migration and ready to resolve issues quickly.
As part of maintaining accurate records, you may be asked to confirm or update your personal information if discrepancies are identified.
Contact us
Give us a call
13 13 80
Get help from overseas
+61 3 8903 9991
We're available Monday to Friday, between 8am and 6pm AEDT/AEST.
General enquiries
For general enquiries, if you’re a NAB customer you can contact us through NAB Messaging when you’re logged into NAB Internet Banking or the NAB mobile app – a fast and easy way to have your nabtrade questions answered.
If you’re not a NAB customer, or prefer email, you can reach us at enquiries@nabtrade.com.au